Privacy Policy

The Alistream, Lda. respects the user’s right to privacy. Our commitment to best practices in data protection and privacy reflects the value we give to the trust that everyone who shares personal data with us deposits with us.

This policy briefly describes the personally identifiable information and that we may collect, their possible uses as well as other important topics relating to privacy and user data protection.

All personal information about site users will be handled by Alistream Lda. in accordance with Regulation (EU) 2016/679 of 27 April 2016 (General Data Protection Regulation).

Navigation on the site means you accept this privacy agreement. The Team Alistream Lda. reserves the right to change this agreement without notice. To be always up to date, we recommend that you check our privacy policy regularly.

 

RESPONSIBILITY FOR DATA PROCESSING

The Alistream Lda., with Head Office at Rua da Bela 714, 4445-344 Ermesinde (Portugal) with VAT number PT 505 517 256 is the entity responsible for processing your personal data collected on our site from our registration, order or contact forms.

 

PERSONAL DATA WE COLLECT AND WHAT PURPOSES

The data collected on our site will be treated according to the rationale and purposes to the type of collection form :

Newsletter

The newsletter includes information about the activities and services provided by Alistream Lda. and is sent by email. By subscribing to the newsletter, you consent to collect your name and email address for this purpose.

Alistream Lda.’s newsletter contains tracking pixels. These pixels are codes included on the e-mail in order to generate statistical data, that we can evaluate the success of the newsletter. Based on these data we can see if the email has been opened and which links you clicked.

The newsletter subscription can be canceled at any time by clicking on the link shown in the email footer. If you do, your data will be deleted. In the email footer is another link that can be used to change or update your data.

The data you provide is maintained in a subscriber database until you require its disposal.

 

Contact Form / Contact by e-mail

You can contact Alistream Lda. directly to info@masterhygiene.com, or through the contact forms available on our website.
This data will only be used for your contact request, based on the foundation of the legitimate interest of Alistream Lda. to respond to your requests. This data will be deleted after completion of the process that led to the contact.

 

Data Processing

The data we collected is used by Alistream Lda. and will not be given to third parties, but can be sent to Alistream Lda. subcontractors for use on its behalf and under its responsibility and supervision to perform the following data processing operations:

  • The processing of the newsletters will be done through the platform MailChimp, The Rocket Science Group, LLC, with thirst on Atlanta, Georgia, United States of America. Your data will be transferred to servers located in the US. This subcontractor respects the EU / US Protection Shield;
  • The data collected through the contact forms on our site will be stored by Olivertek, Lda., with headquarters in Ermesinde – Portugal, on a server located in Portugal;
  • The data processing regarding the shipping of your order to Portugal or Spain will be done through the platform of the MRW Group, based in Spain.
  • The data processing regarding the shipping of orders to other European countries (except Portugal and Spain) will be done through the platform of Chronopost, based in Lisbon – Portugal.

 

DATA SECURITY

The user data stored on our servers is always protected by a username and password. Although we make every effort, we can not guarantee the security of information that is transmitted in particular by third-party intrusion (hackers).
In order to better ensure your safety, we advise you to change your password on a regular basis.

All traffic between this website and your browser is encrypted and delivered via HTTPS.

 

RIGHT OF ACCESS AND WITHDRAWAL OF CONSENT

As the data owner, you have the right to obtain confirmation of how Alistream Lda. is dealing with your personal data, and in this case, you have the right to access, update, correct inaccurate data or request the deletion of your personal data.

You may exercise these rights by sending us a written communication to : Alistream Lda., Rua da Bela 714, 4445-344 Ermesinde, Portugal or to info@masterhygiene.com.

Newsletter : In all Alistream Lda. newsletters you can rectify your data or unsubscribe the newsletter through the links included in the footer of the emails. By exercising these options, your data will be immediately updated or deleted, depending on your choice.

User / Customer Account : You can directly rectify your data through your customer account on our site, or if you wish you can exercise your right to be forgotten by email to info@masterhygiene.com.

 

RIGHT TO COMPLAIN

The data owner has the right to present a complaint regarding any question regarding the processing of his personal data with Alistream Lda., by phone to 00351229 681 097 or by e-mail to info@masterhygiene.com.

The data subject has the right to submit a complaint to the National Data Protection Commission (CNPD).

Last revision: May 2018